Identify and specify AI applications that measurably improve CX.
AI for Business Institute · Course
D6 · Customer & Employee Experience
Whether AI measurably improves the experience of customers and staff, with human fallback.
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Time4 hours
Structure5 modules · 5 lessons
Why this course
Learn what good looks like, then practise how to apply it.
A focused Framework v2.0 course covering all five D6 criteria. Learn the operating standard, recognise credible evidence and apply each capability to a real AI initiative.
Capabilities
What you'll be able to do
Identify and specify AI applications that measurably improve EX.
Design automated interactions with defined escalation and human fallback.
Design and operate mechanisms to capture user experience of AI systems.
Translate feedback into prioritised change and close the loop with users.
Curriculum
A deliberate journey from context to capability.
D6.1 · AI in customer experience
Identify and specify AI applications that measurably improve CX.
D6.2 · AI in employee experience
Identify and specify AI applications that measurably improve EX.
D6.3 · Automation with human oversight and escalation
Design automated interactions with defined escalation and human fallback.
D6.4 · Feedback capture
Design and operate mechanisms to capture user experience of AI systems.
D6.5 · Closed-loop improvement
Translate feedback into prioritised change and close the loop with users.
Ready when you are